Terms & Conditions

Terms of Service

Last Updated: June 2026

Welcome to Wasatch Doo Doo Crew. By scheduling service with us, you agree to the following Terms of Service.
 

1. Services

Wasatch Doo Doo Crew provides pet waste removal services for residential and commercial properties. Services are performed according to the selected service plan and schedule.
 

2. Access to Property

Customers must provide safe and reasonable access to all areas requiring service.
   -Gates must be unlocked on service day.
   -Required access to outdoor trash bin.  If no trash bin is available at time of service; waste will be left by garage.

   -Dogs must be secured indoors or in a separate area unless otherwise approved.

   -We reserve the right to skip service if access is restricted or conditions are unsafe.

If service cannot be completed due to lack of access, the scheduled visit may still be charged.
 

3. Pet Safety

The safety of your pets is important to us.

   -Customers are responsible for informing us of any aggressive or potentially dangerous animals.

   -We reserve the right to refuse service if a pets poses a safety risk.

   -Customers remain responsible for the behavior of their pets at all times.
 

4. Weather and Service Delays
Services may be delayed due to severe weather, unsafe conditions, holidays, or unforeseen circumstances.

When possible, missed visits will be rescheduled to the next available service day.
 

5. Billing and Payments

Payment is due according to the selected service plan.

   -Recurring customers authorize automatic billing through our payment processor.

   -Failed or declined payments may result in service suspension.

   -Outstanding balances must be paid before future services are provided.
 

6. Initial Cleanup

Properties requiring an Initial Cleanup may incur an additional fee based on the amount of accumulated pet waste.

If the property condition differs significantly from the information provided during signup, pricing may be adjusted with customer approval before service begins.
 

7. Customer Responsibilities

Customers agree to:

   -Maintain a safe property.

   -Notify us of any hazards.

   -Inform us of changes to pet ownership or access instructions.

   -Keep lawns free from dangerous debris, sharp objects, or hazardous materials.
 

8. Satisfaction Guarantee

If you believe a scheduled service was not completed properly, please contact us within 24 hours. We will make reasonable efforts to address the issue.
 

9. Limitation of Liability

Wasatch Doo Doo Crew is not responsible for:

   -Pre-existing lawn damage.

   -Damage caused by pets.

   -Hidden obstacles beneath grass or snow.

   -Delays caused by weather, restricted access, or circumstances beyond our control.

Our liability for any claim related to services shall not exceed the amount paid for the affected service visit.
 

10. Service Cancellation

Customers may cancel service at any time.

Recurring customers should provide at least 24 hours notice before their next scheduled visit to avoid being charged for that visit.

We reserve the right to terminate service for nonpayment, unsafe conditions, aggressive animals, or repeated access issues.
 

11. Photo Documentation

We may take photos of gates, service areas, or completed work for quality control, training, or dispute resolution purposes.

We will not intentionally share identifiable customer information without permission.
 

12. Changes to Terms

Wasatch Doo Doo Crew reserves the right to update these Terms of Service at any time. Updated terms will be posted on this website.
 

13. Contact Information

Wasatch Doo Doo Crew
Email: mattharris@wasatchdoodoocrew.com
Phone: 801-703-0696

By scheduling or receiving service from Wasatch Doo Doo Crew, you acknowledge that you have read and agree to these Terms of Service.